Frequently asked questions
Usually the delivery can take between 14 and 28 working days, however in some cases it might take a little bit longer. Please also keep in mind that due to COVID-19 restrictions, the delivery process can take slightly longer.
The delivery cost will be shown when proceeding to checkout, it depends on the delivery location. Orders over 45 euros get a free delivery within Europe.
If this happens, it is most likely that your order has not been completed and we kindly ask you to retry once again.
You will be charged the moment you complete the order.
Currency is EURO, if your country does not have EURO, then currency will automatically convert.
You can order using Paysera or Stripe. Stripe is better for fast checkouts using your credit/debit cards and Paysera if you’re using a bank to pay for it.
Both payment methods are completely safe and verified.
Yes, all taxes (VAT etc) are being included in the prices, so customers do not have anything to worry about.
Yes. We offer big discounts, especially during BlackFriday or CyberMonday. You can find a big variety of discounts on a daily basis simply by scrolling through our products.
We can afford to offer lower prices than our competitors because our shipment takes slightly longer than usual. Shipment itself is cheaper than usual. For a little more time, you save on shipment fees and get goods for a better price.
You can only return your product if it was sent damaged. For this, you should contact our support team and explain the situation to them. They are very kind :)
You can only cancel your order before it has been dispatched. You will receive an email when it has been, so any time before that you are free to cancel.
Good quality products
Kind and fast customer service
Orders can be completed 24/7
You will be sent an email which should contain all your delivery information. If you have any further questions, feel free to contact our customer support team.