LIMITED TIME! BUY 3 IPHONE CASES, GET 1 FREE. USE CODE APRIL21. FREE DELIVERY FOR ORDERS OVER 45 EUROS!



FAQ

Frequently asked questions

Orders


  • How long does it take to deliver the product?
  • Usually the delivery can take between 14 and 28 working days, however in some cases it might take a little bit longer. Please also keep in mind that due to COVID-19 restrictions, the delivery process can take slightly longer. 


  • How much does it cost to send the product?
  • The delivery cost will be shown when proceeding to checkout, it depends on the delivery location. Orders over 45 euros get a free delivery within Europe. 


  • What if I ordered, but did not get an email verification within an hour?
  • If this happens, it is most likely that your order has not been completed and we kindly ask you to retry once again. 


    Payment


  • When do I get charged?
  • You will be charged the moment you complete the order.


  • Which currency do you use for payments?
  • Currency is EURO, if your country does not have EURO,  then currency will automatically convert.


  • What payment methods are available in your store?
  • You can order using Paysera or Stripe. Stripe is better for fast checkouts using your credit/debit cards and Paysera if you’re using a bank to pay for it.

    Both payment methods are completely safe and verified. 

    https://www.paysera.com/v2/en-ES/about

    https://stripe.com/en-lt/about


    Prices


  • Do product prices include taxes?
  • Yes, all taxes (VAT etc) are being included in the prices, so customers do not have anything to worry about.


  • Is there a way to get a discount for the products?
  • Yes. We offer big discounts, especially during BlackFriday or CyberMonday. You can find a big variety of discounts on a daily basis simply by scrolling through our products. 


  • Why are the prices of the products so low?
  • We can afford to offer lower prices than our competitors because our shipment takes slightly longer than usual. Shipment itself is cheaper than usual. For a little more time, you save on shipment fees and get goods for a better price. 


    Returns


  • When can I return my product?
  • You can only return your product if it was sent damaged. For this, you should contact our support team and explain the situation to them. They are very kind :)


    Orders


  • Can I cancel my order? 
  • You can only cancel your order before it has been dispatched. You will receive an email when it has been, so any time before that you are free to cancel. 


  • How do I order?


  • Advantages of casotic?
  • Low prices

    Good quality products

    Kind and fast customer service

    Orders can be completed 24/7


  • How can I track my order?
  • You will be sent an email which should contain all your delivery information. If you have any further questions, feel free to contact our customer support team.